Legal: Telecommunications news in Portugal

Anacom fines NOS 350,000 euros for contract changes

NOS changed the contractual terms for over 820,000 subscribers without the required 30-day notice to introduce mandatory advertising in automatic TV recordings. The company has already appealed the decision.

Anacom fines NOS 350,000 euros for changing contract terms for over 820,000 customers

The decision is based on the fact that NOS “unilaterally changed contractual conditions in an identical and standardized manner.”

MEO appeals €87,500 fine over unlawful network installation in Portugal

MLex13 Aug

Anacom wants customers compensated up to 5,750 euros for failures when switching Internet providers

According to the proposal, “the request to change company is submitted by the end user to the new company, which ensures the necessary interactions with the previous company for the purposes of transferring the service(s)”

Portugal consults on ISP switching rules

Telecompaper3 Aug

Majority in Leiria. Nearly 1,600 customers remain without fixed communications

The estimate, according to Anacom, suggests that a large portion of access will be restored within two weeks.

Anacom fines Vodafone 160,000 euros for changing contract terms

The National Communications Authority (Anacom) has imposed a 160,000 euro fine on Vodafone for unilaterally changing the contractual terms for 448,236 customers without notifying them of the changes.

Vodafone fined 160,000 euros for changing contractual terms without notifying customers

According to current regulations, companies must notify end users of any changes to contractual terms in a clear, understandable manner and on a durable medium at least one month in advance, while also informing them in the same communication, where applicable, of their right to terminate the contract without penalty if they do not accept the new terms.

Anacom warns of fraudulent calls made in the regulator's name

The regulator states that the fraud is committed by callers identifying themselves as enforcement agents, citing alleged situations linked to the use of the recipient's phone number for criminal activities.

Fines imposed on telecommunications companies in Portugal

Accenture rejects irregularities after being fined by the Competition Authority

The company states it will analyze the decision and consider available appeal options. Nos and Vodafone, also fined, have already announced they will appeal, and Meo has reached an agreement with the AdC.

Accenture rejects irregularities after being fined by the Competition Authority

The AdC imposed fines of 13.35 million euros on Meo, NOS, Vodafone, and Accenture for an 'anti-competitive agreement in subscription television services and advertising in television recordings'.

NOS and Vodafone file legal appeals against AdC fine

The companies express their disagreement with the Competition Authority's decision and state they will legally challenge the 13.35 million euro fine.

NOS and Vodafone appeal Competition Authority fine

NOS will legally appeal the fine imposed by the Competition Authority (AdC), alongside Meo, Vodafone, and Accenture, arguing that the proceedings have no legal basis.

Vodafone to challenge fine imposed by the Competition Authority

The Competition Authority has imposed fines of 13.35 million euros on Meo, NOS, Vodafone, and Accenture.

Proposal to curb spam arrives "shortly" in Parliament

It is a topic long requested by Anacom: a legal framework that gives operators the autonomy to do more to combat spam in calls and SMS. More obligations are planned.

NOS to legally appeal fine from the Competition Authority

The fine was applied by the Competition Authority (AdC), in conjunction with Meo, Vodafone, and Accenture.

Competition Authority imposes fines of 13.4 million on Meo, Nos, Vodafone and Accenture

The Competition Authority (AdC) has imposed fines of 13.35 million euros on Meo, NOS, Vodafone and Accenture for an “anti-competitive agreement in subscription television services and advertising in television recordings”. In a statement, the Competition Authority explains that the “agreement led to a concerted approach by the three largest telecommunications operators to ...

Complaints against communications operators increase

Meo was the most complained-about service provider in absolute terms, according to the communications regulator.

NOS refuses to pay compensation and guarantees it did not cause SIRESP failures during the blackout

The company managing SIRESP reportedly demanded over 340,000 euros in compensation from the operator for service failures during the April 2025 blackout, according to SIC Notícias.

NOS refuses to pay compensation and guarantees it did not cause SIRESP failures during the blackout

The company managing SIRESP reportedly demanded over 340,000 euros in compensation from the operator for service failures during the April 2025 blackout, according to SIC Notícias.