Seixal seeks legal assistance for those affected by power cuts
Seixal has moved to secure legal assistance for residents and businesses affected by recent power cuts that have damaged households, disrupted economic activity and impaired essential services. The municipality’s intervention aims to help affected parties understand consumer and utility law, gather evidence of losses and pursue claims or compensation, while scrutinising the responsibilities of suppliers and the adequacy of emergency responses.
DORA debate: who pays for digital‑fraud losses?
Opinion coverage outlines how the DORA law could shift liability for digital fraud between banks and customers, spotlighting a policy debate on who should absorb online‑fraud costs. The piece argues the new rules may force banks to change indemnity practices and could alter customer protections depending on the final implementation. Online banking users and small businesses that accept digital payments should watch for regulatory clarifications that may affect fraud liability.
ASAE opens 19 administrative offence proceedings against car workshops
The Food and Economic Safety Authority (ASAE) opened 19 administrative offence proceedings against car workshops for not having the official complaints book and for failing to include fees and taxes in their displayed prices.
Coffee spill costed Ryanair £4 thousand
Home News Coffee spill costed Ryanair £4 thousand Coffee spill costed Ryanair £4 thousand According to BBC News, a woman who was scalded by hot coffee was paid a £4. 350 out-of-court settlement.
ASAE initiates 42 administrative offence proceedings against travel and tourism agencies
A total of 626 economic operators in the travel agency sector were inspected by the Food and Economic Safety Authority (ASAE).
Phantom invoices and hefty bills: what's going on at Galp?
After months without billing, many customers received large bills all at once. What's gone wrong at Galp? Listen to the new episode of Economia dia a dia, Expresso's daily podcast, presented by Juliana Simões.
Nowo also appeals ruling that requires operators to return millions to customers
A first-instance court ruling ordered Meo, Nos and Nowo to return €40 million to customers whose tariffs were increased without the possibility of terminating their contracts.
MEPs demand the right to carry a cabin bag and higher compensation for delays
The measures are set out in a preliminary position approved on Monday at a meeting of the Committee on Transport and Tourism.
Galp must offer payment plans after billing backlog
Galp customers have received large, delayed bills—some reported above €500—after months without regular billing; the Energy Services Regulatory Authority has registered around 80 complaints and reminds the company it must offer payment plans and may be required to compensate affected consumers. The disruption stems from billing interruptions dating back to September and the regulator is pressuring remedies. Expats with Galp accounts should review recent invoices, request instalment plans from the company and register complaints with the regulator if needed; keep proof of bills and communications.
Galp is Portugal’s integrated energy company operating in fuel, natural gas, electricity retail, refining and upstream activities, and it supplies households and businesses across the country. For expats, issues at Galp—such as recent billing disruptions—can mean unexpected large utility bills or service problems, so check your account, contact the supplier and keep billing records.
The Energy Services Regulatory Authority (Entidade Reguladora dos Serviços Energéticos or ERSE) is Portugal’s regulator for electricity, gas and fuel markets, responsible for licensing, tariffs and consumer protection. ERSE handles consumer complaints (it received about 80 complaints in the recent Galp case), can investigate billing disputes and impose sanctions, so it’s the authority to contact for unresolved energy issues.
He spent €15,330 on a few items of clothing. What happened next left him stunned
Some luxury fashion isn't what it used to be — 'the quality has fallen': 'Beautiful products have turned into beautiful profits.'
Those defrauded by Oeno, the wine broker that collapsed
Investors in Oeno, the British luxury wine broker believed to have left hundreds of victims in Portugal, say they were defrauded. The company's management says it was sold.
Galp customers faced with astronomical bills
After months without bills and with no response from customer service, consumers are being confronted with hefty charges. Galp confirms billing delays since September, admitting that 5% of customers have still not been invoiced.
Competition Authority received complaints about bus terminals and urges changes to the law
The president of the Competition Authority said on Tuesday in Parliament that he had received complaints about access to bus terminals. Nuno Cunha Rodrigues called for changes to the law and tougher penalties for offenders. “We have received complaints but I cannot say which ones for reasons of confidentiality,” said the president of the Competition Authority ...
Calls for fining Ryanair
Home News Calls for fining Ryanair Calls for fining Ryanair ANAV – the National Association of Travel Agencies – welcomes the decision by the Italian Competition Authority to fine Ryanair €255 million for abuse of dominant position.
Disney will pay eight million euros over alleged breach of children's privacy law
A classification error on YouTube allowed the collection of personal data without the consent of guardians.
Banif: claimants denounce unfulfilled promises
The association representing those affected recalls that, despite the creation of commissions and reports, no concrete solution was ever found: “In short, everything was done... except the solution,” they say.
Banif victims request meeting with Montenegro and denounce unfulfilled promises
Those harmed by Banif accuse the State of a decade of unfulfilled promises and request a meeting with the prime minister, Luís Montenegro, criticising the current Government's lack of response in a letter seen by Lusa.
Majority of Portuguese want protection against energy poverty
Eurobarometer data reveals that 45% of Portuguese respondents want more clarity and transparency in energy bills, while 39% call for better protection for vulnerable consumers.
"It is dangerous to buy through social networks. Creating an ad is easy and anyone can offer what they don't have in exchange for payment"
In this episode, Ana Galvão hosts Ana Sofia Ferreira from DECO Proteste, providing several warnings about a growing issue that is affecting more and more people.
EU strengthens protection for travellers with holiday packages after "lessons" from the pandemic. Find out what changes
The Council of the European Union (EU) and the European Parliament reached an agreement on Wednesday to update the rules for protecting travellers with holiday packages, following “lessons learned during the COVID-19 pandemic” and bankruptcies in the sector. The information was announced by the institutions in a statement after negotiators from the countries...
Lawyers defraud emigrant who lent money for house purchase
Two lawyers and the mother of one of them are being tried in the Marinha Grande Court.
Want to swap your gas stove or oven for an electric one? Find out how the renewed E-Lar vouchers work
The article discusses the new E-Lar vouchers available for those looking to exchange their gas cooking appliances for electric ones, detailing the process and benefits.
Group mentor accused of defrauding 88 victims with rentals in Porto confesses to the facts
The accused explained that “everything started with a doubt.”
Meo and Vodafone confirm price increases in 2026
Meo and Vodafone Portugal will raise prices in 2026 as stipulated in their contractual terms, official sources told Lusa. 'Meo will implement the contractually agreed price update in 2026, except for services under the digital brand Uzo and the youth brand Moche,' an official source from the operator stated.
Meo and Vodafone will raise prices in 2026
Meo and Vodafone have announced plans to increase their prices starting in 2026.
GNR recorded over 2,800 cases of online fraud by October
The GNR reported 2,856 cases of online fraud involving the use of applications for immediate money transfers up to October 31, as stated in a note from the Guard to mark the 'Safe Commerce 2025' operation.