Latest news and stories about consumer rights in property in Portugal for expats and residents.
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Complaints regarding real estate mediation have surged to record levels in 2025, primarily driven by issues with reservation payments, customer service, and breaches of purchase agreements.
If Storm Kristin has damaged your home, car or other possessions, act quickly and methodically to activate your insurance cover. First secure people and property, photograph and timestamp all damage, and make temporary repairs where necessary to prevent further loss. Notify your insurer as soon as possible, check your policy for cover, excesses and time limits, and keep a written record of every contact and expense. For vehicles follow insurer guidance about repairers and avoid admitting liability; for homes document building and contents separately and retain receipts for emergency repairs. Common mistakes to avoid include delayed reporting, inadequate evidence, disposing of damaged items, using unapproved contractors without consent, and agreeing on settlements without written confirmation—knowing your consumer rights and the insurer complaints process will help if disputes arise.
They paid for work that was never completed. All recount the same thing: the company’s workers would destroy parts with the stated intention of rebuilding them and then never return.
Insurers must pay compensation for customers with policies that cover storm damage even in areas where a State of Calamity has been declared, according to the Civil Protection Framework Law. Article 61 of the law considers 'null and void, producing no effects, the clauses inserted in insurance contracts aiming to ...'
Rui Silva, spokesperson for the Association of Insurance Agents and Brokers, explains that the first step should be 'gather evidence, take photographs' and then 'get in touch with the insurance company'.
Two lawyers and the mother of one of them are being tried in the Marinha Grande Court.
The accused explained that “everything started with a doubt.”
