Latest news and stories about consumer rights in daily life in Portugal for expats and residents.
The GNR carried out an inspection operation on commercial establishments.
Expresso dedicates a special supplement to the transformations shaping the automotive sector, analysing key trends, market evolution, and the challenges facing both consumers and the industry.
The 'Doa a Quem Doer' programme reveals the story of a man who sells various products on social media and is accused of being a fraudster. This week's episode investigates the case of a three-year-old girl who has passed away, but whose image is still being used to solicit monetary donations.
A practical guide covers some of the most frequent decisions, such as taking out insurance. The initiative aims to provide the most vulnerable with the tools to deal with pressure and scams.
This week's 'Doa a Quem Doer' exposes two online scams: orders that are never delivered and a fake fundraising appeal.
We buy products, hire services, and make choices every day. However, we do not always know the rights that protect us as consumers. On Consumer Day, the “Consumer Minute” explains some of the mechanisms that can help avoid problems when shopping.
Third part of ‘Doa a Quem Doer’ for this Friday, March 13, 2026.
This week's 'Doa a Quem Doer' exposes two internet scams: orders that are never delivered and a fake fundraising appeal.
An informative piece regarding the rights of consumers on the occasion of Consumer Day.
Despite growing reports from environmental organisations, multi-million euro fines, and the opening of an investigation by the EU, Shein continues to strengthen its presence in Europe.
The digitalisation of customer support is making the system increasingly difficult to use, says Deco, arguing that human interaction should be the foundation rather than a residual option.
Fuel prices carry the weight of various parts of their respective value chain, which allow oil to be taken from its source, underground, to the car's tank. Learn about this journey and how it is reflected in fuel prices, knowing that the largest share usually comes at the end: the...
Deco warned this Friday, March 13, about the risks of digitising customer service, after negatively evaluating the digital support systems of 24 companies in essential sectors. The association assessed systems across eight sectors, including communications, energy, banking, and health, concluding that most companies rank between 'Poor' and 'Fair'. The analysis highlighted complex navigation, restrictive menus, and chatbots that act as screening tools rather than problem-solving aids. Deco argues that access to a human representative should remain the foundation of customer support, not a residual option, and suggests legal protections to ensure consumers can reach a human when requested.
An analysis of the legal framework and consumer rights regarding both physical and digital complaint books as essential tools for customer service.
The consumer protection association evaluated the digital customer support systems of 24 companies, and the majority were rated only between 'poor and fair'.
A study by the consumer protection association Deco reveals that digital customer support systems across 24 companies are largely inadequate, leaving consumers struggling to reach human operators or file complaints effectively.
The tragic case of a three-year-old girl who died of cancer in Brazil last year is being used in an online scam to solicit money.
A man told CMTV that the food was of poor quality, but could not guarantee it was spoiled. However, the Public Security Police seized two tonnes of food unfit for consumption.
Anacom verified that four of the models did not display the CE marking, and five lacked indications of type, batch or serial number, or other elements that would allow for identification.
The absence of a visible CE marking prevents consumers from having a full guarantee that the equipment meets the safety levels required at the European level.
The name of the establishment was not revealed, with it only being known that it was a 'buffet-style' restaurant.
The insurer has obligations. The State has duties. The citizen has rights. Demand them.
Labelling a citizen a 'polluter' is easier than admitting they are simply a beneficiary who is being made to bear a collective cost. Opinion by Rui Braga
If Storm Kristin has damaged your home, car or other possessions, act quickly and methodically to activate your insurance cover. First secure people and property, photograph and timestamp all damage, and make temporary repairs where necessary to prevent further loss. Notify your insurer as soon as possible, check your policy for cover, excesses and time limits, and keep a written record of every contact and expense. For vehicles follow insurer guidance about repairers and avoid admitting liability; for homes document building and contents separately and retain receipts for emergency repairs. Common mistakes to avoid include delayed reporting, inadequate evidence, disposing of damaged items, using unapproved contractors without consent, and agreeing on settlements without written confirmation—knowing your consumer rights and the insurer complaints process will help if disputes arise.
