The consumer protection association evaluated the digital customer support systems of 24 companies, and the majority were rated only between 'poor and fair'.
Deco: customer support service is for solving problems, not for 'talking to a wall'
Friday, 13 March 2026RSS
Context & Explainers
Deco Proteste is a Portuguese consumer-protection organisation that offers advice, product testing, dispute mediation and information on billing, insurance and consumer rights. Today it set up a telephone helpline to help people affected by severe weather with payment moratoria, insurance claims, housing damage and billing adjustments; services are mainly in Portuguese and some help may be reserved for members, so callers should have policy numbers, photos and receipts ready.
