Latest news and stories about consumer rights in government in Portugal for expats and residents.
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The consumer protection association Deco suggests that the government needs to implement support measures to assist families.
An analysis of the future developments and trends in consumer rights legislation within Portugal.
The constitutional consecration of consumer rights does not dispense with efficient action by the State, but also by the municipalities. Opinion by Pedro Machado
An analysis of the legal framework and consumer rights regarding both physical and digital complaint books as essential tools for customer service.
The Portuguese consumer protection organization Deco received over 500 inquiries and complaints related to insurance claims following recent severe weather events across the country. Many requests focused on coverage limits, deductibles, and indemnity amounts, while complaints highlighted delays in assessments and payout processes. Despite efforts by insurers to respond quickly, only about 20,000 of 115,000 claims have been resolved, with ongoing issues such as acceptance of lower indemnities and exclusions for certain damages like solar panels, walls, gardens, and land subsidence. Deco advocates for establishing a government-backed fund for climate and seismic risks, proposing legislation to include coverage for extreme weather phenomena in multi-risk insurance policies.
The Portuguese consumer organization Deco received over 500 inquiries and complaints regarding insurance companies following recent severe weather events across Portugal. Many requests focused on coverage limits, deductibles, and indemnity caps, while complaints highlighted delays in claims processing, assessment reports, and payout calculations. Despite insurers' efforts to respond quickly, about 95,000 of 115,000 claims remain unresolved, with issues such as reduced indemnities and exclusions for damages like solar panels, walls, gardens, and land subsidence. Deco advocates for establishing a guarantee fund for climate and seismic risks to better protect consumers.
Deco states that the phenomenon of product and service degradation has become a “business strategy.”
The insurer has obligations. The State has duties. The citizen has rights. Demand them.
Labelling a citizen a 'polluter' is easier than admitting they are simply a beneficiary who is being made to bear a collective cost. Opinion by Rui Braga
The Competition Authority (AdC) sanctioned the Association of Tourist Information Guides of the Azores (AGITA) €8,200 for breaching competition rules. The case concerns the setting of minimum prices to be charged for tour guide services across the Azores archipelago. “The AdC's investigation concluded that AGITA recommended to its members, ...”
The cuts in question were recorded at the end of 2025 and at the start of this year in parishes of the Seixal municipality.
Seixal has moved to secure legal assistance for residents and businesses affected by recent power cuts that have damaged households, disrupted economic activity and impaired essential services. The municipality’s intervention aims to help affected parties understand consumer and utility law, gather evidence of losses and pursue claims or compensation, while scrutinising the responsibilities of suppliers and the adequacy of emergency responses.
The Food and Economic Safety Authority (ASAE) opened 19 administrative offence proceedings against car workshops for not having the official complaints book and for failing to include fees and taxes in their displayed prices.
A total of 626 economic operators in the travel agency sector were inspected by the Food and Economic Safety Authority (ASAE).
The president of the Competition Authority said on Tuesday in Parliament that he had received complaints about access to bus terminals. Nuno Cunha Rodrigues called for changes to the law and tougher penalties for offenders. “We have received complaints but I cannot say which ones for reasons of confidentiality,” said the president of the Competition Authority ...
A classification error on YouTube allowed the collection of personal data without the consent of guardians.
The association representing those affected recalls that, despite the creation of commissions and reports, no concrete solution was ever found: “In short, everything was done... except the solution,” they say.
Those harmed by Banif accuse the State of a decade of unfulfilled promises and request a meeting with the prime minister, Luís Montenegro, criticising the current Government's lack of response in a letter seen by Lusa.
Eurobarometer data reveals that 45% of Portuguese respondents want more clarity and transparency in energy bills, while 39% call for better protection for vulnerable consumers.
The Council of the European Union (EU) and the European Parliament reached an agreement on Wednesday to update the rules for protecting travellers with holiday packages, following “lessons learned during the COVID-19 pandemic” and bankruptcies in the sector. The information was announced by the institutions in a statement after negotiators from the countries...
The article discusses the new E-Lar vouchers available for those looking to exchange their gas cooking appliances for electric ones, detailing the process and benefits.
