The National Communications Authority (Autoridade Nacional de Comunicações or Anacom) has fined Vodafone 160,000 euros for making unilateral changes to the contracts of nearly 450,000 subscribers. The regulator stated the company failed to properly notify customers about mandatory advertisement viewing in its TV service, though Vodafone has announced it will appeal the decision.
Anacom fines Vodafone for unilateral contract changes
Tuesday, 21 July 2026AI summary
Context & Explainers
ANACOM is Portugal's national regulator for communications (Autoridade Nacional de Comunicações). It supervises telecoms, internet, radio and postal services, handles consumer complaints and can fine providers; after Storm Kristin it warned fixed-network problems in affected regions may persist until mid‑June. Those with ongoing phone or internet outages should first report them to their provider and can escalate unresolved complaints to ANACOM.
