The National Communications Authority (Autoridade Nacional de Comunicações or Anacom) has fined the telecommunications operator NOS 350,000 euros for unilaterally changing contract terms. The regulator stated that NOS failed to provide the required 30-day notice before introducing mandatory advertising in automatic TV recordings, a practice that also led to previous fines for Meo and Vodafone.
Anacom fines NOS 350,000 euros over contract changes
Monday, 31 August 2026AI summary
Context & Explainers
ANACOM is Portugal's national regulator for communications (Autoridade Nacional de Comunicações). It supervises telecoms, internet, radio and postal services, handles consumer complaints and can fine providers; after Storm Kristin it warned fixed-network problems in affected regions may persist until mid‑June. Those with ongoing phone or internet outages should first report them to their provider and can escalate unresolved complaints to ANACOM.
