Latest news and stories about consumer rights in legal in Lisbon, Lisboa, Portugal for expats and residents.
The artificial intelligence company Anthropic is facing a class action lawsuit in Portugal filed by the Citizens’ Voice – Consumer Defence Association. The legal action stems from the company's alleged failure to provide an electronic complaints book (Livro de Reclamações Eletrónico), a mandatory requirement for businesses operating within the national territory.
Recent severe storms in Portugal have caused extensive damage, prompting many families to seek insurance coverage, though policy limitations often leave them without the expected financial protection.
An unfortunate mix-up involving an out-of-order toilet led to an 11-year-old girl being ‘left behind’ during a Flixbus journey from Lisbon to Faro earlier this week. The story has made The post Bus driver leaves 11-year-old passenger behind; father ‘forced to drive 200 kms’ to collect her appeared first on Portugal Resident.
The Megadeth concert at the Evil Live festival, scheduled for this Sunday, was cancelled after half an hour of waiting at the Meo Arena, with the festival promoter, Prime Artists, promising “information soon”. The American group cites “technical problems” beyond their control. Conversely, the promoter told BLITZ that the show did not go ahead due to a decision by Megadeth. Deco states that a refund is due.
The band cancelled their concert at the Meo Arena while the audience had already been waiting for half an hour, citing 'technical problems'. Even in a festival context, a cancellation may entitle ticket holders to a refund.
Third part of the 'CM Investigation'.
First part of 'Investigação CM'.
Third part of 'Investigação CM'.
Figures revealed by the PSP refer to the period between January 1 and May 31 of this year
The customers' defence argues that EMEL does not allow the right to a defence regarding administrative offences.
Portal da Queixa reports that consumers were denied entry to the Bad Bunny concert at the Benfica stadium on May 26th due to tickets already having been used. Complaints point to scams on resale platforms like Viagogo and Bilheteja. With a second concert scheduled for May 27th, the platform warns of further risks, including invalid tickets, seat changes, and poor customer support. ASAE has arrested six people for ticket scalping as part of 'Operation Puerto Rico'.
The complainant told the Judiciary Police that she interacted with a woman via WhatsApp, resulting in the loss of money and goods.
Drivers were caught for the third time altering trip prices. Vehicles were seized.
A man sought help at the Judiciary Police headquarters after losing 250 euros on an online platform.
The Lisbon North Department of Investigation and Penal Action has opened an inquiry following one of the complaints filed in January by Portuguese victims of the British company.
