Latest news and stories about utilities in legal in Portugal for expats and residents.
Smaller energy retailers are increasingly opting for shorter contracts to mitigate risks associated with geopolitical instability, such as the conflict in Iran, according to insights from the comparison service Manie.
Seixal has moved to secure legal assistance for residents and businesses affected by recent power cuts that have damaged households, disrupted economic activity and impaired essential services. The municipality’s intervention aims to help affected parties understand consumer and utility law, gather evidence of losses and pursue claims or compensation, while scrutinising the responsibilities of suppliers and the adequacy of emergency responses.
First part of 'Investigação CM', from June 2, 2026.
The PS wants an audit to determine the losses to consumers, refunds via bill discounts, and the creation of a supervisory board, in addition to requesting that the municipality join the case as an assistant.
ERSE classified the Iberian blackout as an “exceptional event”. REN and E-Redes will not have to pay compensation, but customers can request indemnities.
The Energy Services Regulatory Authority (ERSE) stated that the power outage was an exceptional event and dismissed the possibility of compensation for affected consumers.
An explanation of the consequences and procedures following a two-month delay in water bill payments within the Portuguese system.
About 300 people live in the area and have been without street lighting for almost two months. The lack of response is causing concern.
In addition to cable thefts, the mayor said there may also be equipment faults or problems with the fuel supply.
After months without billing, many customers received large bills all at once. What's gone wrong at Galp? Listen to the new episode of Economia dia a dia, Expresso's daily podcast, presented by Juliana Simões.
Galp energy customers were faced with large bills after months without invoicing — disruptions have been occurring since September and some bills exceed €500, according to Jornal de Negócios. The Energy Services Regulatory Authority (Entidade Reguladora dos Serviços Energéticos, ERSE) reports receiving 80 complaints on the matter and stresses that the company is obliged to agree payment plans with affected customers and may have to provide compensation.
Galp says the delays stem from changes to its contracting and billing platforms.
After months without bills and with no response from customer service, consumers are being confronted with hefty charges. Galp confirms billing delays since September, admitting that 5% of customers have still not been invoiced.
