Insurance claims news in Portugal

Only 25% of properties and infrastructure are insured against natural disasters

Six months after Storm Kristin, recovery remains painfully incomplete

Reported claims exceed 219,000

The number of claims reported due to the bad weather that hit the country at the beginning of the year exceeded 219,000, announced the Portuguese Association of Insurers (APS) today, which estimates a total cost of 1.4 billion euros.

Condominiums demand changes to the law months after storms

Thousands of insurance claims are still awaiting assessment six months after storm Kristin. Many situations related to the activation of insurance policies remain unresolved.

Leiria records nearly 37,000 insurance claims for damage to homes and businesses

Marinha Grande and Pombal each record approximately 11,000 claims.

11 PM. Chega says there is an agreement for external bodies

André Ventura presented new names for the Parliament's external bodies. Additionally, about 40% of the compensation for claims reported after the storms has already been paid.

8 PM. 41% of compensation paid following the storms

So far, nearly 180,000 claims have been registered, but new requests continue to emerge. Additionally, the qualifying play-offs for the 2026 FIFA World Cup begin today.

Insurers paid 40% of claims following the storms

The effort to pay claims following the series of storms 'has been gigantic', says José Galamba de Oliveira. How long will it take to resolve more than 180,000 requests? There is no forecast yet.

Alarm clock: Insurers anticipated payments for only 5% of storm claims

Insurers have only made advance payments for 5% of the claims resulting from the recent storm.

Deco recebeu mais de 500 pedidos de informação e reclamações sobre seguros

The Portuguese consumer protection organization Deco received over 500 inquiries and complaints related to insurance claims following recent severe weather events across the country. Many requests focused on coverage limits, deductibles, and indemnity amounts, while complaints highlighted delays in assessments and payout processes. Despite efforts by insurers to respond quickly, only about 20,000 of 115,000 claims have been resolved, with ongoing issues such as acceptance of lower indemnities and exclusions for certain damages like solar panels, walls, gardens, and land subsidence. Deco advocates for establishing a government-backed fund for climate and seismic risks, proposing legislation to include coverage for extreme weather phenomena in multi-risk insurance policies.

diarioviseu.pt5 Mar

Mau Tempo: Deco recebeu mais de 500 pedidos de informação e reclamações sobre seguros

The Portuguese consumer organization Deco received over 500 inquiries and complaints regarding insurance companies following recent severe weather events across Portugal. Many requests focused on coverage limits, deductibles, and indemnity caps, while complaints highlighted delays in claims processing, assessment reports, and payout calculations. Despite insurers' efforts to respond quickly, about 95,000 of 115,000 claims remain unresolved, with issues such as reduced indemnities and exclusions for damages like solar panels, walls, gardens, and land subsidence. Deco advocates for establishing a guarantee fund for climate and seismic risks to better protect consumers.

sapo.pt5 Mar

Deco recebe mais de 500 pedidos de informação e reclamações sobre seguros devido ao mau tempo

The article reports that DECO, Portugal's consumer protection organization, has received over 500 inquiries and complaints related to insurance policies, primarily due to damages caused by recent severe weather events. Consumers are experiencing difficulties with insurance claims, including delays and refusals, highlighting concerns about insurance companies' responsiveness and coverage adequacy during extreme weather. The surge in complaints underscores the need for clearer communication and better consumer protection in the face of increasingly frequent adverse weather conditions in Portugal.

sapo.pt5 Mar

Insurers have only processed 12,000 of 100,000 claims after the floods in Alcácer do Sal

The President of the Republic offered support to the victims, including business owners, and urged insurance companies to expedite their processes.

Insurers are compensating claims over a thousand euros without assessment, says Aprose

The National Association of Insurance Agents and Brokers (Aprose) reports that 85,000 claims have already been filed due to the recent bad weather.

Deco Proteste launches telephone helpline to support people affected

Deco Proteste announced today that it has set up a telephone helpline to assist consumers affected by severe weather and to answer questions about payment moratoria, insurance, housing damage and service billing adjustments.

Another low-pressure system: Leonardo will peak on Thursday

The assessment of the costs of low-pressure system Kristin is already being carried out on the ground; some insurers are already paying out for less severe damage without requiring inspections, and the Government has announced a set of measures to support the population and businesses in the 69 municipalities declared in a state of calamity. But the weather gives no respite. This ...

Storm Kristin: Generali sees claims notifications ten times above usual

Storm Kristin caused damage mainly in the centre of the country and has so far resulted in at least five fatalities. From Wednesday to Sunday evening, Generali Tranquilidade registered more than 3,000 claims notifications, “which represents an increase of about ten times compared with normal levels”, they told ECOseguros. ...

How to claim on your insurance for damage caused by Storm Kristin?

In the middle of a storm it’s always hard to get organised. However, you should bear in mind a few tips to gather documentation and evidence, whether or not you have insurance for the damage caused by this increasingly frequent weather event.

Damage from Storm Kristin: how to know whether you can claim on your insurance and how to do it

Multi-risk home insurance policies usually cover storms and natural phenomena, but you must check all the clauses carefully. For motor vehicles, compulsory third-party liability insurance does not cover this type of damage.

Kristin: Insurers are already paying claims, says president of the Portuguese Insurers Association (APS)

The president of the Portuguese Insurers Association (APS) confirmed on Sunday that, regarding the effects of Storm Kristin, companies 'aim to complete 80% of damage assessments for reported claims within 15 days of their notification', reinforcing the promise made by the prime minister after the extraordinary Council of Ministers to decide the ...

Insurer Ageas received more than 1,000 claims by Friday afternoon due to bad weather

Regarding estimates of the claimed losses, Ageas says that “at this stage it is too early to estimate the amounts”.

Storm Kristin: surge in claims prompts insurers to streamline processes and bolster teams

Storm Kristin, which has already caused five deaths and left a trail of devastation in the centre of the country, has triggered a spike in claims that is testing the insurance sector's response capacity, with insurers trying to cope with the exceptional volume of claims notifications. Overall, insurers operate with teams ...

Declaration of a State of Calamity does not exclude payment of insurance claims

Insurers must pay compensation for customers with policies that cover storm damage even in areas where a State of Calamity has been declared, according to the Civil Protection Framework Law. Article 61 of the law considers 'null and void, producing no effects, the clauses inserted in insurance contracts aiming to ...'

Multi-risk insurance for homes, motor insurance for cars. Find out how to proceed to be compensated for storm damage

Rui Silva, spokesperson for the Association of Insurance Agents and Brokers, explains that the first step should be 'gather evidence, take photographs' and then 'get in touch with the insurance company'.

Kristin: Montenegro emphasises the swiftness of insurers' response

Prime Minister Luís Montenegro emphasised on Thursday the role of insurance companies among the means available to mitigate the effects of depression Kristin, which has been striking the country over the past two days. “At this stage of mobilising repair resources we have the experience of insurance companies that have shown solidarity by speeding up the mechanisms of ...”

Storm Kristin damaged my car and house. Am I entitled to be reimbursed by my insurer?

Now that the storm has passed, it's time to tally up the losses.

How to immediately involve insurers in covering the losses

Portugal is taking stock this Wednesday of the damage caused by Storm Kristin. The weather phenomenon crossed the country with strong gusts of wind, even causing the deaths of four people — three in Leiria and one in Vila Franca de Xira — and leaving a trail of destruction in its wake. Uprooted trees, damaged vehicles and ...