The article reports that DECO, Portugal's consumer protection organization, has received over 500 inquiries and complaints related to insurance policies, primarily due to damages caused by recent severe weather events. Consumers are experiencing difficulties with insurance claims, including delays and refusals, highlighting concerns about insurance companies' responsiveness and coverage adequacy during extreme weather. The surge in complaints underscores the need for clearer communication and better consumer protection in the face of increasingly frequent adverse weather conditions in Portugal.