The National Communications Authority (Autoridade Nacional de Comunicações or Anacom) has proposed a new regulation allowing customers to claim up to €5,750 in compensation for service interruptions during the process of switching internet providers. Under the draft, which is open for public consultation until September 11, the new provider would be responsible for coordinating the transfer to minimize service gaps.
Anacom proposes compensation for internet provider switching delays
Monday, 3 August 2026AI summary
Context & Explainers
ANACOM is Portugal's national regulator for communications (Autoridade Nacional de Comunicações). It supervises telecoms, internet, radio and postal services, handles consumer complaints and can fine providers; after Storm Kristin it warned fixed-network problems in affected regions may persist until mid‑June. Those with ongoing phone or internet outages should first report them to their provider and can escalate unresolved complaints to ANACOM.
4 sources
- Anacom wants customers compensated up to 5,750 euros for failures when switching Internet providerscnnportugal.iol.pt ·
- Changed operator but left without internet? Anacom proposes right to compensation of up to 5,750 euroseco.sapo.pt ·
- Anacom proposes compensation of up to 5,750 euros for service interruptions during operator switchingdn.pt ·
- Anacom proposes compensation of up to 5,750 euros for failures when switching Internet providersrtp.pt ·
