The Ombudsman (Provedor de Justiça) has received approximately 100 complaints regarding difficulties in accessing the 2024 salary bonus. Many of these complaints also highlight the failure to open applications for the 2025 incentive scheme, prompting concerns over the administration of these government support programs.
Ombudsman receives complaints over salary bonus access issues

Context & Explainers
The Ombudsman (Provedor de Justiça) is an independent public institution that investigates complaints from citizens about the actions or omissions of public bodies. It can review cases, issue non-binding recommendations and publish reports, so tenants or landlords who face delays or irregularities with state housing supports can take their complaints there.





