The public transport network in the Lisbon Metropolitan Area has long been the subject of numerous complaints and protests, particularly on social media. Issues include delays, the disappearance of scheduled services, and overcrowding on buses and trains, with the rail link between Setúbal and Lisbon being a particular point of concern. Data from the Upper Project shows that Lisbon's public transport usage is below the EU capital average, with only 22% of trips made via public transport. The article questions why there is no effective real-time information system to alert passengers of service changes and suggests that more reliable information at bus stops and better coordination between transport operators would greatly improve the user experience.