SNS24 service scheduled about 2,800 appointments per day in 2025
The SNS24 service handled more than 5.7 million calls and scheduled over one million primary care appointments during 2025.
SNS24 helpline scheduled around 2,800 daily primary care appointments in 2025
The project foresees referring patients to in-person appointments in primary care (either on the same day or the following day).
SNS24 line scheduled around 2,800 primary healthcare appointments per day in 2025
In 2025 SNS24 handled over 5.7 million calls and scheduled more than one million primary healthcare appointments — about 2,800 per day — frequently referring patients to same‑day or next‑day in‑person primary care. The data highlights SNS24’s expanding role in triage and in facilitating timely access to primary care through a telehealth appointment‑scheduling function.
SNS24 helpline: Artificial intelligence system used in triage
Artificial intelligence is already being used for cases of acute respiratory illness via the SNS24 helpline. The solution aims to increase response capacity and reduce the number of unanswered calls.
Emergency patients facing waits of over 12 hours at Amadora-Sintra Hospital
Health authorities are urging the public to contact the SNS24 helpline (808 24 24 24) before going to an emergency department, to receive appropriate guidance.
Calls to emergency health line up 17%
Home News Calls to emergency health line up 17% Calls to emergency health line up 17% The SNS 24 Helpline has answered approximately 307,000 calls since the beginning of December, a 17% increase compared to the same period last year, with an average waiting time of 10 minutes.
Four gynaecology and obstetrics emergency departments closed on Saturday and five on Sunday
Health authorities are urging the public to call the SNS24 helpline for appropriate guidance before travelling to an emergency department.
Urgent patients wait nearly 12 hours at Amadora-Sintra
Urgent patients are waiting nearly 12 hours to be seen at the 'main problem of the NHS', the emergency department of Amadora-Sintra Hospital. Authorities are urging prior contact with SNS24.
Altice fined 1.5 million euros for delays and service issues at SNS24
The Shared Services of the Ministry of Health imposed 19 fines on Altice, amounting to approximately 1.5 million euros, due to failures in the average waiting time and effectiveness of service at SNS24 over the last 21 months of the contract. This information was provided by the president of the Shared Services of the Ministry of Health (SPMS), Sandra Cavaca.
Altice fined 1.5 million for failures in waiting times and service at SNS24
The data refers to the last 21 months of the contract.
Altice fined 1.5 million euros for delays and service issues at SNS24
The Shared Services of the Ministry of Health imposed 19 fines on Altice, amounting to approximately 1.5 million euros, due to failures in the average waiting time and effectiveness of service at SNS24 over the last 21 months of the contract.
