The project foresees referring patients to in-person appointments in primary care (either on the same day or the following day).
SNS24 helpline scheduled around 2,800 daily primary care appointments in 2025

Context & Explainers
Primary care (Cuidados de Saúde Primários) is the first level of Portugal's health system — the network of health centers (centros de saúde) and family health units (Unidades de Saúde Familiar, USF) that provide general practice consultations, nursing care, vaccinations, chronic disease management, preventive screening, and referrals to specialist care.
Every resident registered with the SNS (Serviço Nacional de Saúde) is entitled to a family doctor (médico de família), though in practice over a million people lack an assigned GP due to doctor shortages. The strength of primary care directly affects hospital pressure — when health centers are understaffed or closed, patients turn to hospital emergency departments, increasing waiting times.
Portugal has been expanding USF coverage and recruiting more GPs, but access remains uneven, particularly in rural inland areas and some Lisbon suburbs.








