Latest news and stories about financial services in Portugal for expats and residents.
The Competition Authority's market consultation on banking obstacles has sparked a divided response, with consumer group Deco expressing support while banking associations raise concerns and propose alternatives.
The financial institution Santander has been recognised as the best bank in the country by the publication Global Finance.
In a context of increasing regulatory pressure, product commoditisation, and digital acceleration, financial services face a structural challenge: to differentiate themselves without relying exclusively on price or product. It is in this scenario that customer service is increasingly assumed as a strategic lever for competitive differentiation through satisfaction (Net Promoter Score – NPS), ...
Through Insurance Europe, insurers highlight that the accumulation of overlapping and complex regulatory obligations compromises the sector's ability to mobilise capital and suggest guidelines to European regulators to simplify these obligations. With the European Insurance and Occupational Pensions Authority (EIOPA) showing greater openness to simplification...
The brokerage MDS has completed the acquisition of 50.1% of the share capital of the brokerage Seguramos, in a move that brings together the leading broker with one of the ten largest brokers by business volume in Portugal. The transaction, part of its “growth strategy, diversification of skills, and transformation of the business model”, results from the acquisition of ...
The 'steering wheel' of Santander in Portugal will change hands, with Isabel Guerreiro taking the helm of a bank that has profits nearing 1 billion for the third consecutive year. The new leader rules out acquisitions.
In the financial sector, preventing digital fraud is not an option but a strategic imperative.
Portuguese insurers Fidelidade, GamaLife and Caravela were the main exporters of insurance in 2025. Although this currently represents only 2% of the business of insurers based in Portugal, companies such as Caravela have turned this route into a growth channel. Fidelidade has a long-standing practice of registering policies in Portugal that are recorded outside the country...
Insurers are rapidly moving customer‑centric critical processes to artificial intelligence agents, redefining how the sector interacts with its customers, concludes the 'World Cloud Report in Financial Services 2026' from Capgemini's Research Institute. Despite strong enthusiasm — with 70% planning to implement this technology in ...
Swiss Life Asset Managers, the asset manager of the Swiss life and pensions insurance group, will open an office in Lisbon that will operate as a centre of expertise for business support functions and IT services. According to the Swiss group, Swiss Life Asset Managers will establish itself in Portugal because it will...
Virgílio Lima aims to increase engagement in the coming years, with clients of banks and insurance companies becoming members, and vice versa. The entry of partners into the bank and insurance companies is not on the agenda for now.
