The health referral line SNS24 experienced a sharp increase in call volume and wait times throughout 2025. According to the Health Regulatory Authority (Entidade Reguladora para a Saúde), nearly 500,000 callers waited over 30 minutes to be answered, representing a tenfold increase in wait times compared to the previous year.
Wait times for SNS24 line increase significantly
Wednesday, 29 July 2026AI summary
Context & Explainers
The SNS24 (Serviço Nacional de Saúde 24) is a 24-hour telephone service that provides non-emergency medical advice and support to the public. It is managed by the national health system to help triage symptoms and direct patients to the appropriate level of care, such as a local health center or hospital.
The Entidade Reguladora para a Saúde (ERS) is the independent public body responsible for regulating and supervising all healthcare providers in Portugal, both public and private. It monitors the quality of services, protects patient rights, and ensures that healthcare entities comply with legal standards.
