A woman with three children had her single-parent supplement withdrawn when her daughter with a disability was no longer eligible for the family allowance. The Ombudsman describes the decisions as “misaligned”.
Mother lost family allowance supplement when daughter turned 18, Ombudsman requests review of the measure
Thursday, 19 March 2026RSS
Context & Explainers
Segurança Social is Portugal's public social security system, responsible for administering pensions, unemployment benefits, sickness pay, parental leave, family allowances, and other social support payments. It is funded through mandatory contributions from employers and employees.
Most services are managed online through Segurança Social Direta (SSD), where users can check contribution records, apply for benefits, submit declarations, and track payments using their NISS (Social Security Identification Number) and Citizen Card credentials.
Key interactions for residents include registering as a contributor (mandatory for all workers), claiming unemployment benefits, applying for parental leave, and accessing the minimum income scheme (Rendimento Social de Inserção). Self-employed workers (trabalhadores independentes) must also make quarterly income declarations through the platform.
The Ombudsman (Provedor de Justiça) is an independent public institution that investigates complaints from citizens about the actions or omissions of public bodies. It can review cases, issue non-binding recommendations and publish reports, so tenants or landlords who face delays or irregularities with state housing supports can take their complaints there.
