Based on a study carried out by DecoProteste, insurer Generali Tranquilidade has won the title of Best Insurer in Portugal for the second year running. This distinction is awarded to the company that best combines policy quality, competitive pricing and customer satisfaction. In this year’s edition, the focus turned to the insurance sector ...
Generali Tranquilidade chosen as Best Insurer by DecoProteste
Sunday, 18 January 2026RSS
Context & Explainers
Deco Proteste is Portugal's largest consumer rights organization, providing independent product testing, legal advice, dispute mediation, and advocacy on behalf of consumers. It is part of the international Euroconsumers group.
Deco publishes comparative tests of products and services (from insurance policies to supermarket prices), lobbies for consumer-friendly legislation, and runs a mediation service that helps resolve disputes between consumers and companies. It also operates helplines during crises — such as severe weather events — to advise on insurance claims, billing disputes, and emergency consumer rights.
Membership is paid, but Deco's public advocacy and media presence make it a significant voice in Portuguese consumer affairs. Its studies and reports are frequently cited in news coverage of cost-of-living, energy prices, and financial products.
