A delay by the Portuguese National Institute of Medical Emergency (INEM) in providing assistance at an incident in Seixal led to a person’s death; the circumstances are being examined.

A delay by the Portuguese National Institute of Medical Emergency (INEM) in providing assistance at an incident in Seixal led to a person’s death; the circumstances are being examined.

The National Institute of Medical Emergency (Instituto Nacional de Emergência Médica), known as INEM, coordinates Portugal’s pre-hospital emergency care, ambulance dispatch and medical response to 112 calls. It matters to expats because INEM is responsible for ambulance response times and on-scene care — incidents like the reported three-hour wait in Seixal can trigger investigations, affect public confidence and influence how quickly you can expect help in an emergency.