Latest news and stories about sns 24 in Portugal for expats and residents.
In its first three years, the SNS 24 helpline issued approximately 1,350 declarations per day. The trend shows consistent growth since the measure came into effect on 1 May 2023.
The SNS 24 issued around 1.5 million self-declarations of illness in the first three years of the service, corresponding to about 1,350 declarations per day, according to a report by the Shared Services of the Ministry of Health (SPMS).
The Ministry of Health's Shared Services reveal that, in six years of operation, the line has answered a total of 448,000 calls, with 32,000 of those coming from healthcare professionals.
The SNS 24 psychological counselling line has received almost half a million calls since its creation in April 2020, shortly after the start of the pandemic, and is currently approaching 430 daily consultations. Data released this Wednesday, April 1st, by the Shared Services of the Ministry of Health (SPMS) indicates that in six years of operation, the line, staffed by a team of approximately 170 psychologists, has handled a total of 448,000 calls. The service, which has been available in English since 2022, primarily addresses issues related to anxiety, worsening of pre-existing psychopathology, and crisis management. In emergencies where there is a risk to the user or others, calls are transferred to the INEM for appropriate rescue intervention.
Lisbon has had a metropolitan ophthalmology emergency service since 2013, which operates on an alternating basis at night between São José and Santa Maria hospitals. The SNS 24 health line referred the patient to a hospital without this emergency service. The algorithm has since been reviewed.
Francisco Rocha Gonçalves assured in the inquiry committee requested by the PSD that the digital triage for respiratory symptoms is already available. There are an additional 350 professionals on the SNS 24 line.
The SNS 24 Line will integrate a call-back system and artificial intelligence (AI) solutions dedicated to acute respiratory illness situations by the end of the year. According to Público (subscription required), the implementation, ensured by the Shared Services of the Ministry of Health (SPMS) and Altice, the operator responsible for the line, aims to increase ...
