Latest news and stories about service quality in Portugal for expats and residents.
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A study by the consumer protection association Deco reveals that digital customer support systems across 24 companies are largely inadequate, leaving consumers struggling to reach human operators or file complaints effectively.
The Mayor of Seixal, Paulo Silva, today described as 'inhumane' the way passengers travel on Fertagus trains and demanded urgent measures from the Government and the company. Paulo Silva (PCP) travelled this Tuesday morning between Foros de Amora and Corroios, railway stations located in ...
The mayor of Seixal criticised the conditions faced by passengers on Fertagus services, describing the way they have to travel as 'inhumane'.
The evaluation panel for the ground handling tender found that the Clece/South consortium's proposal provides a better allocation of human and material resources than Menzies'.
Home News AIMA among the entities with the most complaints AIMA among the entities with the most complaints According to O Jornal Económico, AIMA is among the public service entities that received the most complaints in 2025.
IGAS wants to investigate the quality of the service in terms of timeliness, particularly that of INEM.
