CNN Portugal spent time inside CODU, INEM’s medical call centre in Lisbon and found a centre under sustained pressure where high call volumes demand rapid, accurate triage and careful deployment of ambulances and other rescue resources. The report examines how operators prioritise calls, the protocols guiding decision-making, and the operational strain of matching limited resources to urgent needs.

Four gynaecology and obstetrics emergency departments have been closed. In Amadora‑Sintra only the gynaecology emergency department is shut; meanwhile the general emergency at Hospital Fernando Fonseca (Amadora‑Sintra) reported a three‑hour wait for patients classed as very urgent as of 20:00, according to the SNS Portal. Santa Maria recorded a two‑and‑a‑half‑hour wait for very urgent cases, and Hospital de Loures topped the waiting‑time list with around three‑hour waits for urgent patients.