Latest news and stories about customer support in Portugal for expats and residents.
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A study by the consumer protection association Deco reveals that digital customer support systems across 24 companies are largely inadequate, leaving consumers struggling to reach human operators or file complaints effectively.
The company states that it has “suspended the sending of bills to its approximately 700 thousand customers with homes or businesses in the areas most affected by the storm that hit the country.”
The consumer protection association says that consumers' complaints 'cover the contractual relationship and reveal persistent problems in the provision of Digi's service and in customer support'.
DECO is warning consumers about multiple problems with Digi's customer support. Service failures, issues with number portability and difficulties in resolving complaints are the basis for the alert issued by the Portuguese Association for the Defence of the Consumer. In a statement, the association says it has received numerous complaints concerning Digi, the company...
