Paper or online complaints book, the "old" ally of consumers
An analysis of the legal framework and consumer rights regarding both physical and digital complaint books as essential tools for customer service.
Público

Latest news and stories about complaints book in Portugal for expats and residents.
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An analysis of the legal framework and consumer rights regarding both physical and digital complaint books as essential tools for customer service.

The Food and Economic Safety Authority (ASAE) opened 19 administrative offence proceedings against car workshops for not having the official complaints book and for failing to include fees and taxes in their displayed prices.
