Gonçalo Ribeiro Telles criticises Ana Paula Martins's stance following three deaths in less than 48 hours after delays in emergency response. “It is astonishing that this minister does not give an explanation to the Portuguese after what has happened in recent days, especially after saying she would dedicate more than half of her time to INEM,” emphasises the CNN Portugal commentator.
"It no longer makes sense for this Government to apologise for what existed before" and "the bare minimum" was the minister's message to the Portuguese
Friday, 9 January 2026RSS
Context & Explainers
The eight‑minute response‑time standard is the target maximum time INEM sets for emergency medical teams to reach life‑threatening calls, typically in urban areas. INEM (Instituto Nacional de Emergência Médica) uses it as a performance goal, but traffic, narrow roads and long rural distances often make actual response times much longer.
ESPAP is the Shared Services Entity of the Public Administration (Entidade de Serviços Partilhados da Administração Pública). It handles central procurement and other shared services for state bodies, and in this case it awarded a public tender launched last year to buy 275 vehicles for INEM (Instituto Nacional de Emergência Médica) to three economic operators.
INEM (Instituto Nacional de Emergência Médica) is Portugal's national emergency medical service, responsible for coordinating and providing pre-hospital emergency care. It operates the country's emergency medical dispatch system, activated through the European emergency number 112.
INEM deploys ambulances (including basic and advanced life support units), medical helicopters (VMER), and motorcycle response units across Portugal. It also manages the CODU (Centro de Orientação de Doentes Urgentes) — the emergency call centers that triage incoming 112 calls and dispatch the appropriate medical response.
INEM has faced persistent challenges including ambulance shortages, staffing gaps (particularly among emergency medical technicians), and long response times in rural areas. These issues have made INEM a frequent subject of political debate, with calls for better funding, improved working conditions, and expanded coverage. Residents should know that calling 112 connects to INEM's triage system, and knowing your exact location speeds up emergency response.
Miguel Soares de Oliveira is a doctor who served as president of INEM (Instituto Nacional de Emergência Médica), Portugal's national institute for medical emergencies; he was appointed last summer and has now resigned. He declined to say whether his departure is linked to moving emergency medical training to outside providers, a change that could affect ambulance services and training arrangements.
Luís Cabral is the president of INEM (Instituto Nacional de Emergência Médica), the agency that coordinates Portugal’s pre‑hospital emergency services and medical dispatch for 112 calls. In the recent story he said delays were caused by stretchers being held up in hospitals, which can tie up ambulances and reduce the system’s ability to respond to new emergencies.
